Service Advisor (60488)
Parks Automotive Group•Hendersonville, NC
•Onsite
About The Position
The Service Advisor is responsible for scheduling appointments, greeting customers, and utilizing various tools to assess vehicle needs. This role involves presenting service options, informing customers about recalls and promotions, and providing detailed cost estimates for repairs. The Service Advisor also manages the progress of repair orders, ensures vehicle quality checks are completed, and builds positive customer relationships to meet dealership standards.
Requirements
- Experience as a Service Advisor is preferred
- Sales experience
- High school diploma or equivalent
- Professional personal appearance
- All applicants must be authorized to work in the USA
- Applicants must pass pre-employment testing, including background checks, MVR, and drug screen.
Responsibilities
- Schedule appointments with customers
- Meet and greet customers at their vehicle
- Utilize the e-Advisor tool on every vehicle
- Perform proper walkarounds per SOP guidelines
- Executes the service SOP (Standard Operating Procedures) at all times
- Presents soft sale menu items during the time of write-up
- Informs customers of any open recall that may pertain to their vehicle
- Utilizes AutoPoint and ensures all pertinent categories are above 90% usage
- Performs an active delivery with every customer
- Updates all open repair orders daily in Reverse Risk
- Work with customers and technicians to identify required maintenance using service history data
- Advise customers on necessary/suggested services, and notify customers of any current special promotions and up-sell additional services
- Compute the cost of replacement parts and labor to restore the vehicle to the condition specified by the customer
- Estimate the cost of mechanical, electric, or other repairs
- Enter itemized estimate on service order and explain estimate to the customer to gain their understanding of all services provided
- Determine the progress of repair/service orders and inform customers accordingly
- Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule
- Review results of customer satisfaction surveys with the service manager
- Establish positive relationships with customers
- Meet the dealership standards for repair/order production
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
