Service Advisor

Lithia & Driveway • Wasilla, AK

20d

About The Position

Chevrolet of Wasilla is hiring a customer-focused Service Advisor to serve as the primary contact for service customers and deliver an exceptional vehicle-ownership experience. The role involves identifying customer concerns and needs, recommending appropriate maintenance and repairs, and communicating service details throughout the repair process. Compensation is $7,000+ per month, with commission earnings based on performance and experience. The schedule requires open availability, including evenings, weekends, and holidays.

The Service Advisor works with customers and technicians to coordinate service work, prepare repair orders and documentation using the ADP system, support upfront pricing standards, and ensure customers are informed from initial contact through vehicle pickup. High school graduation or equivalent and age 18 or older are required. The workplace is drug-free, and reasonable accommodations may be made to enable individuals to perform essential functions.

Requirements

• At least 1 year of experience.
• High school graduate or equivalent.
• Must be 18 years or older.
• Experience helping customers and creating an exceptional service experience.
• Ability to communicate with customers and service personnel.
• Willingness to help where needed and follow through on promises.
• Basic automotive knowledge.
• Comfort using computers, technology, and dealership software systems.
• Acceptable driving record and a valid driver's license in the state of residence.

Nice To Haves

• Previous Service Advisor experience is preferred.

Responsibilities

• Answer incoming calls and greet customers while following established customer contact procedures.
• Build positive customer relationships by identifying concerns, assessing needs, and providing service solutions.
• Conduct vehicle walk-arounds to evaluate service requirements and recommend appropriate maintenance services.
• Communicate service recommendations, costs, timelines, and expected completion dates to customers.
• Secure customer approval for recommended services, multi-point inspections, and additional repair requests.
• Prepare accurate repair orders and service documentation using the ADP system while supporting upfront pricing standards.
• Coordinate repair activities by dispatching work to technicians and maintaining service requirements and progress.
• Provide ongoing status updates throughout the repair process.
• Manage customer delivery by reviewing completed work, explaining services performed, and returning vehicles promptly.
• Process customer payments and support a seamless Sales-to-Service experience.
• Deliver exceptional customer service from initial contact through vehicle pickup.

Benefits

• Medical, dental, and vision plans.
• Paid holidays and PTO.
• Short- and long-term disability.
• Paid life insurance.
• 401(k) retirement plan.
• Employee stock purchase plan.
• Lithia Learning Center.
• Vehicle purchase discounts.
• Wellness programs.
• Competitive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED