Service Advisor

Meineke - 246•Glen Burnie, MD

25d•$21 - $40

About The Position

Meineke is seeking a Service Advisor to join its busy automotive service center. The role calls for strong communication and customer relationship skills, service-writing capabilities, and previous management experience. The Service Advisor oversees service advisors and the day-to-day operations of the service department, addresses customer inquiries, coordinates timely completion of repairs and maintenance, and manages required department documentation. The position also involves mentoring employees to improve sales and customer service techniques while supporting employee morale, customer satisfaction, and profitability. Meineke describes its environment as supportive, collaborative, and community-oriented, with ongoing training and development.

Requirements

High school diploma or GED required.
Valid state-issued driver’s license and clean driving record required.
Successful completion of pre-employment drug and background screening.
At least two years of experience as an automotive service writer or service advisor required.
Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services required.
Excellent communication and customer relationship skills, and strong service writer capabilities.

Nice To Haves

Bachelor’s degree preferred.
Experience as an automotive service manager preferred.
Previous management experience.

Responsibilities

Manage a team of automotive service professionals to support employee morale, customer satisfaction, and profitability.
Ensure repairs and maintenance tasks are completed in a timely manner.
Mentor employees on best practices for improving sales and customer service techniques.
Oversee day-to-day operations of the service department.
Manage service department paperwork, including manuals, invoices, repair orders, and maintenance records.
Address customer inquiries.