Service Advisor
About The Position
#1 Cochran Buick GMC in Boardman is seeking a Service Advisor to manage customers’ experiences in the service lane. The role is the first point of contact for customers and involves understanding product offerings, inventory needs, technician scheduling, and customer service. Service Advisors greet vehicle owners, explain the repair process, and help customers with their service needs. #1 Cochran describes itself as the leading automotive retailer in the tri-state area, with more than 1,900 team members. The company says it has been recognized as one of Pittsburgh’s top workplaces for 14 years and emphasizes learning and development, teamwork, and serving customers, team members, and communities.
Requirements
- Organized and friendly personality.
- Demonstrated ability to manage others.
- Time management skills.
- Fantastic communication skills with customers.
- Professional and energetic work style.
Nice To Haves
- Previous dealership service advisor experience is a significant plus.
Responsibilities
- Oversee the flow of the drive lane and ensure customers receive prompt, courteous, and effective service.
- Take ownership of the customer experience and complete additional assignments that help create a positive impression of the dealership.
- Provide concierge support for owner inquiries by phone or in person.
- Schedule service appointments using the available scheduling system properly.
- Obtain customer history and vehicle data before arrival when possible.
- Greet customers in a timely, friendly manner and obtain vehicle information.
- Accurately and clearly document customers’ vehicle needs on repair orders.
- Inspect vehicles for damage and other needs.
- Advise customers on vehicle care and the value of maintaining vehicles according to manufacturers’ specifications.
- Review the Multi-Point Inspection format and ask for authorization.
- Check progress toward completion and contact customers about changes to estimates or promised completion times.
- Explain cost and time requirements in detail and obtain proper authorization before performing additional repairs.
Benefits
- Full complement of health insurance benefits
- Paid time off in the first year of employment
- Paid holidays
- Paid parental leave
- 401(k) with company match
- Company-paid short-term disability and workers’ compensation
- Company-paid term life insurance
- Competitive pay plan
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
