Service Advisor

Bob Moore Auto Group, LLC

15d

About The Position

The Service Advisor follows the Auto Group’s process to support successful service labor and parts purchases and long-term customer retention. The role involves receiving customers and recording their concerns, coordinating repair-order progress between customers and technicians, helping customers understand charges and vehicle readiness, and supporting the service department’s sales and customer-satisfaction goals. The position also includes maintaining customer contact, scheduling service appointments, observing work-area safety precautions, and completing other assigned responsibilities.

Requirements

High school education.
Valid driver’s license without restrictions that affect the ability to operate company-owned vehicles, and ability to maintain a clean driving record.
Good interpersonal, time-management, and organizational skills.
Ability to identify and achieve targeted goals.
Excellent written and verbal communication skills, and ability to understand verbal and written instructions and warning labels.
Ability to work well with a range of individuals.
Ability to prioritize multiple jobs.
Ability to communicate clearly with customers and coworkers to ensure an excellent customer experience.
Ability to work independently and/or as part of a team.
Ability to effectively respond to inbound and outbound phone calls.
Strong attention to detail, professional demeanor, and a positive ‘can do’ attitude.
Ability to meet the described physical demands, including standing, walking, sitting, reaching, climbing or balancing, stooping, kneeling or crouching, and lifting or moving items of varying weights, including with proper assistance for loads over 100 pounds.
Close and distance vision.
Ability to locate and discriminate sounds in a loud environment.
Must pass a drug/alcohol urinalysis and be able to drive a vehicle.

Nice To Haves

Previous sales experience preferred.

Responsibilities

Greet customers and carefully record their concerns to generate an accurate work order.
Track open repair orders during the day and keep customers and technicians updated about approvals and delays.
Obtain the training needed to understand warranty coverage for each franchise.
Contact previous customers regularly and as scheduled, and make appointments for maintenance items.
Notify customers when ordered parts arrive and schedule appointments to complete the work.
Help the cashier close tickets and notify customers when their vehicles are ready for pickup.
Explain repair-order charges to customers and promptly notify the service manager of customer-service problems.
Work toward management’s benchmarks for sales per repair order, total gross profit, repair orders per day, and customer satisfaction scores.
Use a personal device for multi-factor authentication to provide an additional layer of security for company network and site access.
Enforce safety precautions specific to the work area.
Perform other responsibilities as assigned.