Service Advisor

Transwest Trucks • Savage, MN

21d • $18 - $30

About The Position

Transwest is seeking a Service Advisor to support its commercial truck service operations and customer satisfaction. The role involves listening to customers, documenting requested or needed services, preparing service orders and repair quotes, coordinating repair work with the Foreman, and managing customer communications through vehicle pickup or delivery and payment. The position is hourly, bonus eligible, and scheduled Monday through Friday from 2:30 P.M. to 11:00 P.M., with a Saturday rotation. The role reports to the Service Manager.

Requirements

• High school diploma or equivalent.
• Valid driver's license and a motor vehicle record in good standing.
• Excellent written and verbal communication skills.
• Multitasking skills.
• Customer service skills.
• Conflict resolution skills.
• Attention to detail.
• Quick-thinking ability.
• Emotional intelligence.
• Computer efficiency.
• Ability to work any shift if needed.
• Ability to successfully complete a general abilities assessment.
• Ability to pass a post-offer background check, physical, and drug screen.

Nice To Haves

• Previous experience in a similar role.
• Knowledge of diesel engines, gas engines, drivetrains, and suspension.
• Experience in the heavy- and medium-duty truck industry.

Responsibilities

• Listen to customers and document problems or services that may be needed.
• Prepare service orders.
• Promote additional equipment and services through upsells and promotions.
• Obtain customer authorizations and signatures.
• Present repair orders to the Foreman for dispatch.
• Prepare and present quotes to customers.
• Communicate with customers and the Foreman as needed.
• Work with the Foreman to ensure repairs are completed.
• Prepare invoice repair orders.
• Contact customers regarding vehicle pickup or delivery.
• Ensure secured payment is made before releasing serviced vehicles.
• Update Uptime Pro at Freightliner Elite Support locations.
• Answer service calls.
• Perform additional duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Life insurance, voluntary and employer-paid, and disability insurance.
• 401(k) with company match beginning with the employee's first contribution.
• Health savings account and/or flexible spending account.
• Paid time off, sick time, and company-paid holidays.
• Employee car discount program.
• Competitive PTO and benefits packages.
• Company training.
• Opportunities for advancement.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED