Service Advisor

Telle Tire & Auto Service Inc•Northbrook, IL

15d•$50,000 - $65,000

About The Position

The Automotive Service Advisor delivers exceptional customer service by consulting with customers, recommending services, and accurately documenting concerns, requests, and services on repair orders. The role includes setting and managing customer expectations, scheduling services, and supporting efficiency, productivity, and revenue. Service Advisors help ensure customer satisfaction by confirming work is completed to the customer's satisfaction and in compliance with service standards. The position works with customers, technicians, team leaders, vendors, suppliers, and the Parts Department to coordinate work, parts, schedules, estimates, and updates. It requires automotive service knowledge, strong communication and customer-service skills, and the ability to work in a service repair environment. The organization provides tools, training, and trust to support associates in serving customers, and considers reasonable accommodation requests for qualified individuals with disabilities on an individual basis in accordance with applicable laws.

Requirements

High school diploma or equivalent education.
At least two years of customer service experience.
Valid driver's license.
Knowledge of automotive service, maintenance, and repairs.
Knowledge of MS Office products.
Basic mathematics knowledge.
Excellent customer service and sales skills.
Strong oral and written communication skills.
Honesty, transparency, and strong ethical standards.
Conflict-resolution and problem-solving capabilities.
Strong leadership, interpersonal, and organizational skills.
Willingness to participate in in-house training programs.
Good driving record.
Ability to lift up to 75 pounds.
Ability to talk and hear regularly; stand, walk, and sit frequently; and bend, stoop, reach, crawl, and climb occasionally.

Nice To Haves

Experience as a service advisor or service writer is preferred.

Responsibilities

Use service history, factory maintenance guides, and internal checklists to recommend additional services and repairs.
Provide customers with complete and accurate written cost estimates.
Communicate realistic promise times and set appropriate customer expectations.
Obtain customer signatures on repair orders and ensure proper documentation.
Follow warranty policies and procedures.
Accurately document customer concerns, requests, causes, and corrections on repair orders.
Communicate with team leaders about incoming work and support an efficient workflow.
Review technician inspection reports and manage technician time efficiently.
Monitor repair progress and keep customers informed of changes to estimates, costs, or required time.
Obtain authorization before performing additional repairs.
Clearly explain completed work and charges to customers.
Support the Service Department by managing schedules and ordering necessary parts.
Work with vendors, suppliers, and the Parts Department to ensure timely parts availability.
Maintain a clean, safe, and organized work environment.
Maintain a professional appearance and treat colleagues with respect.
Comply with relevant federal, state, and local regulations.
Use excellent written and oral communication to support smooth service delivery.