Service Advisor

Gerald Auto Group • North Aurora, IL

22d

About The Position

The Service Advisor provides customer service in an automotive dealership’s service department. The role welcomes customers, schedules appointments, communicates repair needs to service technicians, and serves as a liaison between customers and technicians. The advisor provides estimates, explains repairs and costs, keeps customers informed throughout the repair process, and helps ensure completed work meets quality standards and dealership customer-satisfaction standards.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and clearly communicate repair needs to technicians.
• Recommend and sell additional services using low-pressure, high-integrity methods.
• Provide accurate estimates for repair and maintenance costs.
• Follow dealership policies for customer vehicle care and operation.
• Follow up on repairs and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and associated costs with customers.
• Address minor customer concerns and complaints.
• Keep the Service Manager informed of problems and potential problems.
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.

Benefits

• Medical insurance, including HSA options with an employer contribution to the HSA
• Dental insurance
• Vision insurance
• Life insurance
• Paid maternity leave
• PTO after 90 days of employment
• Vacation of up to three weeks, depending on years of service
• 401(k) retirement account with an employer match
• Ancillary supplemental products available

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed