Service Advisor

Bob Caldwell Automotive•Columbus, OH

34d•Onsite

About The Position

We are growing and have an immediate need for a World Class Service Advisor! As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

Requirements

Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Clean driving record and valid driver's license
Willing to submit to a pre-employment background check and drug screen

Nice To Haves

Individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

Responsibilities

Oversee flow of your Quick Lane and Main Shop operations.
Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensures that the daily inventory of technicians' time is consistently sold to service customers.

Benefits

Medical, Dental, and Vision Insurance
401K Savings Plan
Short-Term and Long-Term Disability
Life Insurance after 90 Days of Employment
Paid Vacation and Company Holidays
Paid Training
Self-Development and Professional Growth Opportunities
Family Owned and Operated (recently celebrated 50 years in business)
Long-Term Job Security
Career Advancement and Promotion from within
Discounts on Products and Services
College Education Opportunity after 30 Days of Employment. (This is a debt-free opportunity with Strayer University to pursue an Associate’s Degree, Bachelor’s Degree, and Master’s Degree).