Service Advisor

Infiniti of Beachwood • Beachwood, OH

20d

About The Position

INFINITI of Beachwood is seeking an experienced, motivated, and customer-focused Automotive Service Advisor to join its service department. The role focuses on delivering exceptional customer service, building long-term relationships, and helping customers maintain their vehicles in a fast-paced luxury automotive dealership. The ideal candidate is organized, professional, sales-driven, dependable, and comfortable communicating with customers, technicians, and other service-department staff.

Requirements

• Previous automotive service advisor experience is preferred.
• Strong communication and customer service skills.
• Ability to explain automotive repairs and maintenance clearly.
• Strong organizational and multitasking abilities.
• Professional appearance and positive attitude.
• Valid driver's license.
• Takes ownership of the customer experience and builds trust and long-term customer relationships.
• Confidence presenting recommended maintenance and repairs.
• Understands the importance of customer retention and service department profitability.
• Communicates effectively with customers and technicians.
• Dependable, accountable, and team-oriented.
• Wants to grow professionally and financially.

Nice To Haves

• Luxury dealership experience is a plus.
• Experience with dealership management systems is preferred.

Responsibilities

• Greet customers professionally and provide an exceptional service experience.
• Listen to customer concerns and accurately document repair requests.
• Review vehicle maintenance history and recommend manufacturer-required and appropriate maintenance services.
• Present technician-recommended repairs and explain their value to customers.
• Prepare accurate repair orders and estimates.
• Communicate regularly with customers regarding vehicle status, repair costs, and completion times.
• Work closely with technicians, the shop foreman, and the parts department to ensure efficient repairs.
• Follow up on declined services and future maintenance opportunities.
• Maintain accurate repair orders and ensure timely completion and closing.
• Meet individual customer satisfaction, service sales, and performance goals.

Benefits

• 401(k)
• Dental Insurance
• Health Insurance
• Health Savings Account
• Life Insurance
• Paid Time Off
• Vision Insurance
• Referral Program
• Opportunity to work with a respected luxury automotive brand.
• Professional and supportive team environment.
• Opportunities for career growth and development.
• Ongoing training and manufacturer product education.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed