Service Advisor

Lithia & Driveway•Fairbanks, AK

21d•$50,000 - $70,000

About The Position

Chevrolet GMC of Fairbanks is hiring a customer-focused Service Advisor to serve as the primary contact for service customers and provide an exceptional vehicle ownership experience. The role involves identifying customer concerns, assessing service needs, recommending maintenance and repairs, and communicating service details throughout the repair process. The advisor supports sales of needed services while ensuring customers receive clear information and consistent follow-through. The position requires open availability to support dealership operations and customer demand, including evenings, weekends, and holidays. Applicants must be high school graduates or equivalent and at least 18 years old. The workplace is drug-free, and reasonable accommodations may be made to enable individuals to perform essential functions.

Requirements

At least 1 year of experience.
High school graduate or equivalent.
Must be at least 18 years old.
Experience helping customers and creating an exceptional service experience.
Ability to communicate with customers and service personnel.
Willingness to assist where needed.
Commitment to following through on promises.
Basic automotive knowledge.
Comfort using computers, technology, and dealership software systems.
Acceptable driving record and a valid driver's license in the state of residence.

Nice To Haves

Previous Service Advisor experience.

Responsibilities

Answer incoming calls and greet customers while following established customer contact procedures.
Build positive customer relationships by identifying concerns, assessing needs, and providing service solutions.
Conduct vehicle walk-arounds to evaluate service requirements and recommend appropriate maintenance services.
Communicate service recommendations, costs, timelines, and expected completion dates to customers.
Secure customer approval for recommended services, multi-point inspections, and additional repair requests.
Prepare accurate repair orders and service documentation using the ADP system while supporting upfront pricing standards.
Coordinate repair activities by dispatching work to technicians and maintaining service requirements and progress.
Provide ongoing status updates throughout the repair process to keep customers informed and engaged.
Manage customer delivery, review completed work, explain services performed, and return vehicles promptly.
Process customer payments and provide a seamless Sales-to-Service experience and exceptional customer service from initial contact through vehicle pickup.