Service Advisor

Cavender Auto Family•Weimar, TX

22d

About The Position

Cavender Auto Country Chevy Buick GMC, part of the Cavender Auto Family, is seeking a Service Advisor to join its growing team. The company describes its culture as “Making Confidence Happen,” emphasizing integrity, customer care, accountability, positive energy, and subject-matter expertise. The Service Advisor welcomes customers, identifies their concerns and any appropriate maintenance needs, provides transparent pricing, communicates clearly, and works to resolve complaints and build lasting customer relationships.

Requirements

High school diploma or GED.
Automotive knowledge.
Energetic, enthusiastic, and team-oriented.
Listening, problem-solving, and communication skills.
Successfully complete an MVR check, background check, and pre-employment drug test.
Valid driver's license.

Responsibilities

Greet all customers promptly and professionally.
Use automotive knowledge to understand customer service needs.
Determine each customer's primary concern and review additional maintenance needs when appropriate.
Offer every customer a no-cost vehicle condition inspection.
Provide and document fair, competitive, and transparent price quotes in the best interests of the customer and dealership.
Communicate with customers in a way that keeps them comfortable and informed.
Handle customer complaints promptly and resolve them to the customer's satisfaction.
Build and maintain customer relationships that encourage repeat and referral business.
Work as a team player and uphold the company's standards of professionalism and integrity.
Perform other duties as assigned.