Service Advisor

Kia of Old Saybrook•New London, CT

32d•$60,000 - $100,000•Onsite

About The Position

Are you driven, energetic, and passionate about delivering an exceptional customer experience? Do you thrive in a fast-paced environment where no two days are the same? If so, we want YOU on our team! At Kia of Old Saybrook and Nissan of Old Saybrook, we're not just servicing vehicles, we're building lifelong relationships with our customers. We believe that happy employees create happy customers, which is why we invest in our team, celebrate success, and create opportunities for growth. We're looking for a Service Advisor who is ready to bring enthusiasm, professionalism, and a customer-first attitude to our award-winning dealerships.

Requirements

Above-average energy level
A desire for a long-term career with a growing organization
Personal and professional integrity
2+ years of experience in a customer service role
Strong communication and organizational skills.
Ability to work in a high-volume environment with professionalism.
Knowledge of vehicle systems and maintenance schedules a plus.
Positive, team-oriented attitude.

Nice To Haves

Knowledge of vehicle systems and maintenance schedules

Responsibilities

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance based on age, mileage, and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow-up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers