SERVICE ADVISOR

AMERICAN NATIONAL FLEET SERVICE•Seven Hills, OH

4d•Onsite

About The Position

American Fleet Services is seeking a self-starting, take-charge individual for our growing Service Center Team. This driven individual will be responsible for coordinating new and existing maintenance and repair appointments daily, interacting with Customers, Fleet Management Companies, and the AFS Team. The ideal candidates will share the ALL-IN attitude that makes American Fleet Services the premier “business class” commercial vehicle service center in Northeast Ohio. Our dynamic company culture values customer relationships, employee loyalty and good old-fashioned hard work, above all. Our customers rely on us to maximize uptime and guarantee that their business fleets are always repaired, revitalized and ready to roll. If you’re the right person we’ll provide a competitive compensation package including comprehensive training, ongoing professional development, generous benefits, and unlimited earning potential.

Requirements

Automotive Service Advisor experience required – minimum of 3 years
Professional appearance
Customer Service/Sales skills
Excellent written and communication skills
Advanced computer skills in Microsoft Office email, spreadsheets, and documents
High School Diploma or Equivalent
Ability to pass a background check.
Valid driver’s license (Maximum of two (2) minor violations and four (4) points.

Nice To Haves

Self-starter who works work well under minimal supervision after the initial training period.
Desire to work as part of a team to reach company objectives and the ambition to succeed and grow with the company.

Responsibilities

Set, confirm, and prepare appointments to expedite our customers’ service experience
Determine vehicle needs based on customer information, vehicle walk around and a technician’s multi-point inspection and/or diagnosis
Produce estimates and repair orders for customers with full transparency, including cost and time estimates
Communicate frequently with Supervisors, Technicians and Parts Associates to ensure timely completion of work
Follow up with customers on the status of their vehicle maintenance and repairs
Gain superior product knowledge to effectively help customers with service maintenance requirements, warranty information and additional services offered by AFS
Maintain existing accounts and establish good relationships with new accounts
Keep management informed by submitting activity and results reports, i.e. daily call reports, weekly work plan, monthly analysis reports, etc.
Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management
Recommend changes in products, service, and policy by evaluating results and competitive developments