Service Advisor/ASM

Hudson Automotive Group•Johnson City, TN

47d•$75,000 - $100,000•Onsite

About The Position

Johnson City Toyota, a Hudson Automotive Company, is seeking motivated Service Advisors to join their award-winning, high-volume service team. This role is ideal for experienced automotive professionals or customer service professionals looking to advance their careers. The Service Advisor acts as the primary point of contact for customers, managing their vehicle service experience from start to finish, building relationships, and ensuring customer satisfaction while achieving performance goals.

Requirements

Previous customer service experience
Excellent communication and interpersonal skills
Proven ability to deliver outstanding customer experience
Ability to confidently guide customers through the service process
Strong problem-solving and emotional intelligence skills
Self-motivated, professional, and results-oriented

Nice To Haves

Previous Automotive Service Advisor experience
Automotive service or sales experience
CRM or dealership software experience
Experience working in a high-volume customer-facing environment

Responsibilities

Greet customers and build lasting relationships
Listen to customer concerns and accurately document vehicle service needs
Guide customers through the maintenance and repair process
Present recommended maintenance and repair services clearly and professionally
Provide estimates, timelines, and repair updates
Coordinate with technicians to help ensure repairs are completed efficiently
Communicate additional service recommendations to customers
Manage repair orders from write-up through completion
Follow up with customers and help build long-term loyalty
Deliver an exceptional customer experience while achieving individual and department performance goals