SERVICE ADVISOR- North Shore CDJR

Hanania Automotive Group•Little River, SC

3d•Onsite

About The Position

North Shore CDJR is a brand-new, state-of-the-art dealership opening October 1, 2026, in Myrtle Beach, South Carolina. We are building our Service Department from the ground up and are looking for motivated, customer-focused Service Advisors. This role offers the opportunity to help establish the culture, processes, and customer experience of a new dealership while growing your career with Hanania Automotive Group. The Service Advisor will welcome customers, document vehicle needs, communicate recommendations, prepare repair orders, and maintain customer communication throughout the repair process. They will also present maintenance and repair recommendations, work with technicians and parts, review completed repairs, follow up with customers, build relationships, and work towards CSI, customer-pay, hours-per-RO, and profitability goals.

Requirements

Previous Automotive Service Advisor experience preferred.
CDJR/Stellantis experience is a plus.
Strong customer service and communication skills.
Ability to explain automotive repairs and recommendations in an easy-to-understand manner.
Comfortable discussing maintenance and repair costs with customers.
Strong organizational and multitasking skills.
Ability to work effectively in a fast-paced environment.
Comfortable using computers, CRM/DMS systems, tablets, and other dealership technology.
Professional appearance and positive attitude.
Valid driver's license with an acceptable driving record.
Must successfully pass a pre-employment background check and hair follicle drug screening.

Nice To Haves

Previous Automotive Service Advisor experience
CDJR/Stellantis experience

Responsibilities

Welcome customers to the Service Department and create a professional, positive first impression.
Listen carefully to customer concerns and accurately document vehicle needs.
Conduct thorough vehicle walkarounds and communicate recommended services.
Prepare accurate repair orders and coordinate the repair process from check-in through delivery.
Maintain consistent communication with customers regarding repair status, recommendations, and completion times.
Present maintenance and repair recommendations in a professional, consultative manner.
Work closely with Technicians and Parts to keep repairs moving efficiently.
Review completed repairs with customers and explain work performed.
Follow up with customers to ensure satisfaction and encourage repeat business.
Build lasting customer relationships and generate repeat and referral business.
Work toward CSI, customer-pay, hours-per-RO, and profitability goals.
Represent The Hanania Way by exceeding customer expectations at every opportunity.