Service Advisor

BLAISE ALEXANDER FAMILY DEALERSHIPS • Richmond Township, PA

22d • Onsite

About The Position

Blaise Alexander Family Dealerships is hiring an Automotive Service Advisor for Blaise Alexander CDJR of Mansfield in Mansfield, Pennsylvania. The role involves assisting customers with service needs, documenting vehicle concerns for technicians, coordinating repairs, communicating repair progress, and recommending maintenance. The dealership describes itself as a Pennsylvania auto dealership group with more than 40 years of success, 1,200 employees, and 20 dealerships, and offers career growth opportunities.

The position requires at least 10 years of service advisor experience, with dealership experience preferred. Blaise Alexander provides full-time employees and their families with benefits and tools to support success in the role. Employment is contingent on completion of a background and driver check, if applicable.

Requirements

• At least 10 years of experience as a service advisor.
• Ability to communicate with customers and manage other tasks independently.
• Personable and friendly personality.
• High school diploma or equivalent.
• Valid driver's license.

Nice To Haves

• Dealership experience preferred.
• General knowledge of mechanical and service operations preferred.
• Reynolds and Reynolds or xTime experience is a plus.

Responsibilities

• Greet customers and assist them with service needs and questions.
• Obtain and update necessary vehicle and customer data.
• Perform vehicle walk-arounds and document customer concerns to help technicians diagnose the vehicle and repairs.
• Establish a repair timeline and keep customers updated on progress.
• Communicate with customers by telephone, email, and/or text message.
• Disclose additional work needed or recommended services and obtain the customer's signature for those repairs.
• Advise customers about the value of car maintenance and review future recommended services.
• Build customer relationships and rapport to maintain the CSI rating.
• Schedule future maintenance appointments.

Benefits

• Free health insurance opportunities for employees.
• Dental and vision insurance plans.
• Paid company life and short-term disability insurance.
• 401(k) retirement plan with employer match.
• Wellness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED