Service Advisor - South Bay BMW

McKenna Motor Company Inc•Torrance, CA

3d•$35,152 - $180,000

About The Position

South Bay BMW is seeking an experienced, customer-focused, detail-oriented Service Advisor to join its service department at the South Bay store. McKenna BMW is part of the McKenna Motors dealership group, which has nine stores representing BMW, Porsche, Audi, Volvo, Volkswagen, and Subaru. The company offers a competitive pay plan, benefits, and opportunities for growth and promotion. The workplace promotes integrity and respect and emphasizes customer care.

Requirements

At least 5 years of Service Advisor experience.
Excellent communication skills, including effective communication in person, by phone, and in writing.
Ability to operate an automobile, including one with a manual transmission.
Valid U.S. driver's license and clean driving record.
Willingness to submit to a pre-employment background check and drug screen.
Ability to meet deadlines, prioritize assignments, and handle multiple tasks simultaneously.
Detail-oriented and well organized.
Outstanding customer service skills.
High school diploma or equivalent.
Ability to lift at least 25 pounds.
Ability to get in and out of an automobile frequently.
Ability to stand, stoop, bend, and walk for prolonged periods.

Nice To Haves

Experience with ADP or a similar Dealer Management System.
Experience with Microsoft Word, Outlook, and Office applications.

Responsibilities

Determine automotive problems and needed services by listening to customers, clarifying symptoms, inspecting vehicles, taking test drives, reviewing maintenance records, and checking service schedules.
Verify warranty and service-contract coverage and explain applicable provisions and exclusions.
Prepare cost estimates for materials, supplies, and labor, and calculate the customer's payment, including deductibles.
Prepare repair orders by documenting reported symptoms, discovered problems and causes, and required repairs or services; obtain approval signatures and enter orders into the service database.
Maintain customer rapport by explaining estimates and expected vehicle return times, obtaining approval, exchanging contact information, answering questions and concerns, and arranging towing or temporary transportation.
Maintain automotive records by documenting problems and planned corrective actions.
Keep job knowledge current through educational opportunities and manufacturers' publications.
Support the organization’s reputation by taking ownership of assigned work and seeking opportunities to add value.
Perform other duties as assigned.