BMW Service Advisor
About The Position
The BMW Service Advisor is responsible for selling, identifying, and documenting service, maintenance, and repair work for customers, and scheduling the work to be performed. The role works with customers and technicians to determine needed maintenance and repairs, explain estimates, and help ensure repair and order production meet dealership standards. The position has no direct supervisory responsibilities. The work is generally performed in the service area and includes inspecting customer vehicles, moving through the Service Department to convey information between customers and technicians, and potentially conducting road tests. The employee frequently interacts with customers, service managers, service technicians, and other dealership employees. The role requires regular and predictable attendance; scheduled shifts may include evenings, weekends, and holidays. Work may involve exposure to loud noise, vibration, exhaust fumes, and other service-repair conditions.
Requirements
- High school diploma or GED.
- Automotive or customer-service industry experience; desired work experience is 3–5 years.
- Working knowledge of vehicle mechanical operations.
- Excellent interpersonal, customer-service, and organizational skills.
- Valid driver’s license.
- Intermediate skills in Microsoft Office products and ability to use the Dealership Management System and other web-based operational applications.
- Ability to understand and follow instructions and communicate effectively with customers and company personnel.
- Ability to read and comprehend instructions, correspondence, and memos, and present information effectively in one-on-one and small-group situations.
- Ability to add, subtract, multiply, and divide.
- Ability to apply common-sense understanding to carry out instructions and deal with standardized situations.
- Regular and predictable attendance; scheduled shifts may include evenings, weekends, and holidays.
- Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with medical conditions.
Responsibilities
- Work with customers and technicians to identify required maintenance.
- Advise customers on necessary and recommended services.
- Offer additional services and repairs to customers.
- Calculate replacement-parts and labor costs to restore a vehicle to the condition specified by the customer.
- Estimate the cost of mechanical, electrical, and other repairs.
- Enter itemized estimates on service orders and explain them to customers.
- Schedule customer appointments.
- Meet dealership standards for repair and order production.
- Maintain CSI at or above Company standards.
- Maintain an organized, clean, and safe work area.
- Participate in required training.
- Accurately record all hours worked in the company timekeeping system.
- Follow Safeguards rules and regulations and comply with company policies and procedures.
- Observe Federal, State, Local, and Company safety rules and regulations while performing duties.
- Demonstrate the Company’s Core Values.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
