BMW Client Advisor
About The Position
BMW of Kansas City South is seeking a Client Advisor to sell new or used vehicles profitably while ensuring customer satisfaction. The role involves assisting customers throughout the vehicle-purchase process, from understanding their preferences and demonstrating vehicles to completing sales paperwork and arranging delivery and registration. The advisor also engages in business development, addresses customer concerns, and maintains dealership standards for customer satisfaction, safety, and workplace organization. This position has no direct supervisory responsibilities. Regular and predictable attendance is required. Scheduled shifts may include evenings, weekends, and holidays. Duties are performed indoors and outdoors throughout the dealership, including on customer test drives, with frequent movement around the facilities and outdoor car lot and substantial standing. The employee must follow company policies, safety rules, and Safeguards requirements, accurately record hours worked, participate in required training, and demonstrate the company’s Core Values. Other duties may be assigned.
Requirements
- High school diploma desired.
- Automotive field of study or work experience desired.
- Up to 3 years of work experience indicated as desired.
- Prior sales and/or customer service experience desired.
- Valid driver’s license.
- Intermediate knowledge of Microsoft Office products.
- Intermediate ability to learn web applications for customer management.
- Ability to understand and follow instructions and communicate effectively with customers and company personnel.
- Ability to read and comprehend instructions, correspondence, and memos.
- Ability to present information effectively in one-on-one and small-group settings.
- Ability to add, subtract, multiply, and divide.
- Ability to apply common-sense understanding to carry out instructions and deal with standardized situations.
- Regular and predictable attendance; scheduled shifts may include evenings, weekends, and holidays.
- Physical ability to talk or hear regularly and to stand, walk, and sit frequently; duties also involve heavy standing and frequent movement around dealership facilities and the outdoor car lot.
Nice To Haves
- Prior sales and/or customer service experience.
- Automotive field of study or work experience.
- Up to 3 years of work experience.
Responsibilities
- Meet dealership sales goals.
- Greet customers and determine the make, type, and quality of vehicle they want.
- Explain vehicle features and demonstrate vehicle operation in the showroom or on a test drive.
- Suggest optional equipment for customers to purchase.
- Calculate and quote sales prices, including tax, trade-in allowance, and discounts.
- Complete vehicle-sale paperwork, including sales slips or sales contracts.
- Arrange vehicle delivery and registration.
- Research the availability of vehicle models and optional equipment.
- Engage in business development.
- Address customer concerns.
- Maintain customer satisfaction (CSI) at or above company standards.
- Maintain an organized, clean, and safe work area.
- Participate in required training.
- Accurately record all hours worked in the company timekeeping system.
- Follow Safeguards rules and regulations.
- Demonstrate the company’s Core Values.
- Comply with company policies and procedures and applicable federal, state, local, and company safety rules.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
