Experienced Service Advisor - Mercedes Benz of Silver Spring

MileOne Autogroup•Washington, DC

15d•$60,000 - $100,000

About The Position

Mercedes-Benz of Silver Spring, a flagship luxury dealership and member of MileOne Autogroup, is hiring an experienced Service Advisor to support its automotive service operation. The role represents the Mercedes-Benz brand and focuses on precision, performance, and personalized service throughout the customer ownership experience. The position offers a fast-paced environment and compensation of $60,000–$100,000 with bonus opportunity. The dealership describes a state-of-the-art facility, career growth opportunities in a luxury OEM environment, and a professional, success-driven culture. MileOne’s employee programs include health and financial benefits, training and mentoring, an Employee Purchase Program, the MileOne Support Fund, the NextMile Scholarship Program, and an Employee Assistance Program. The company is an equal opportunity employer and maintains a drug-free work environment. Certain positions require mobile-based authentication and access to a compatible mobile device and MileOne-approved security applications.

Requirements

Previous automotive service advisor experience is required.
High dedication to customer service.
Excellent communication and follow-up skills.
Strong understanding of vehicle systems, functions, and service operations.
Proficiency with MS Office, dealership software, and internet tools.

Nice To Haves

Luxury brand experience.

Responsibilities

Deliver customer service aligned with Mercedes-Benz brand and warranty standards.
Schedule, manage, and coordinate service appointments and repair estimates.
Communicate recommended services clearly and professionally.
Proactively address and resolve customer concerns with urgency and care.