Service Advisor

HARADEN MOTORCAR CORPORATION DBA MOHAWK HONDA•Village of Scotia, NY

33d•$80,000 - $100,000•Onsite

About The Position

Mohawk Honda is actively looking for Automotive Service Advisors to join their team. Their new state-of-the-art facility provides an ideal environment for a self-motivated, enthusiastic, and committed individual. This role is an opportunity to build a career with a leading company in the Automotive Sales and Service Industry.

Requirements

Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent sales skills.
Excellent organizational skills, attention to detail, and ability to prioritize tasks.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and critical thinking skills.
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite or related software.

Responsibilities

Greet customers and actively listen to their needs, providing introductory information.
Ensure customer satisfaction by resolving complaints and inquiries effectively.
Determine the quickest, most effective ways to answer customer questions.
Troubleshoot common issues with products or services.
Collaborate with a team of advisors and other departments to find solutions, escalating when necessary.
Create and document repair orders clearly and concisely for technicians.
Inform customers about additional products and upsell recommendations.
Provide thorough and positive customer service for a high-quality experience.
Maintain a Customer Satisfaction Excellence (CSE) score of 91% or higher.
Keep customers updated on repair progress.
Follow up with customers post-service to ensure satisfaction.
Participate in training and development programs.
Promptly answer phones and return calls.
Be punctual, collaborative, and a positive team player.
Perform other duties as assigned.