Service Advisor

Better Collision Collisions•Beaufort, SC

21d

About The Position

The Service Advisor estimates collision repair work for drive-in appointments and walk-in customers, develops repair plans, coordinates customer communication and documentation, and supports vehicles through repair completion and delivery. The role is based in a normal shop environment and includes customer-facing responsibilities as well as assisting with shop duties as needed. Better Collision Centers describes itself as a rapidly growing collision repair company focused on providing a better experience for customers, employees, and partners. The company welcomes qualified applicants from all backgrounds and characteristics.

Requirements

Ability to perform physical activities including reaching below and above shoulder level, kneeling, bending, squatting, and stooping to inspect repairs.
Ability to lift and carry objects weighing over 50 pounds.
Ability to sit and stand for extended periods during estimating and disassembly processes.
Visual acuity to determine the accuracy and thoroughness of assigned work.
Wear protective equipment when necessary, as required by Better Collision.

Responsibilities

Estimate drive-in appointments and walk-in customers and complete repair plans.
Review the repair process with customers.
Open repair-order files in compliance with DRP requirements and obtain proper authorizations.
Check in vehicles with customers upon drop-off.
Prepare paperwork for the final customer packet before vehicle delivery, including DRP documentation and the final invoice.
Post repair-plan documentation.
Communicate repair-plan information and provide vehicle status updates.
Complete total-loss administration.
Perform final quality control, including a test drive.
Deliver completed vehicles to customers.
Comply with Better Collision safety rules, guidelines, and standards.
Perform other related duties to support customer service, including washing cars, cleaning the shop, and assisting teammates.