Service Advisor

Four Star Freightliner•Dothan, AL

12d•Onsite

About The Position

Four Star Freightliner is seeking a Service Advisor for its Dothan, Alabama location. This hands-on position schedules service work and sells customers additional services that are needed. The role involves working in a fast-paced environment with high expectations and rewards for exceptional work. The Service Advisor greets customers, handles service calls, schedules appointments, and determines the nature of vehicle problems, repair timelines, and estimated costs. The role also includes preliminary vehicle inspections, test drives when appropriate, managing repair-order details and documentation, and maintaining customer satisfaction through follow-up and updates. The advisor counsels customers on vehicle care and manufacturer-recommended maintenance, explains additional work and its cost and time implications, works toward management-established forecasts, and follows company safety procedures. Employment offers are contingent on passing a pre-employment drug screening. The workplace is described as smoke-free and drug-free, and the employer is an equal opportunity employer.

Requirements

High school diploma, GED, or equivalent.
Experience working with the public in a sales, customer service, or service environment.
Reliable and punctual.
Excellent verbal and written communication skills.
Strong phone etiquette and customer service skills.
Active listening skills, including the ability to understand customer needs and ask appropriate questions.
Persuasive communication skills to influence decisions and outcomes.
Strong time-management skills and ability to manage multiple priorities.
Service-oriented mindset and desire to actively help customers.
Self-driven and motivated, with management skills.
Positive attitude and strong willingness to learn.
Ability to work effectively in a team-oriented environment.
Intermediate knowledge of Windows-based applications, including Microsoft Word, Excel, and Outlook.
Strong overall computer proficiency.

Nice To Haves

At least two years of experience in heavy-duty or automotive parts-related work.
Experience with Procede.

Responsibilities

Greet customers and answer service calls in a timely, friendly manner.
Schedule appointments and communicate with customers to determine mechanical problems, establish timelines, and estimate repair costs.
Conduct preliminary inspections of customer vehicles by lifting the hood and visually assessing potential additional repairs.
Test drive vehicles or refer them to a test technician as necessary.
Assign sequence numbers to repair orders, collect customer and vehicle data, establish payment methods, and ensure documents are accounted for and signed.
Follow up on repair orders, notify customers of changes to estimates or promised timelines, and record changes on repair orders.
Accomplish the forecast established by management.
Advise customers on vehicle care and the value of manufacturer-specified maintenance, using maintenance menus when applicable.
Explain additional work to customers, including related cost and time considerations.
Follow company safety policies and procedures and immediately report accidents to a manager or supervisor.
Perform other duties as assigned.