Service Advisor
Lithia & Driveway•League City, TX
About The Position
Honda of Clear Lake is hiring a Service Advisor to serve as the liaison between customers and technicians, ensuring that customer needs and recommended service or repairs are clearly understood. The role involves preparing repair orders, administering qualifying manufacturer warranties, and keeping customers informed about service specials, completion times, and expenses. The position offers a salary with incentives and a schedule determined with the manager.
Requirements
- Previous Service Advisor or Service Writer experience.
- Polished and professional demeanor.
- Ability to communicate technical terms to a non-technical audience.
- Ability to create a memorable customer experience.
- Ability to work well in a team environment.
- Valid driver's license with an acceptable driving record.
- High school graduate or equivalent.
- Must be 18 years or older.
Responsibilities
- Serve as the communicator and liaison between customers and technicians, ensuring customer needs are understood by technicians and needed or recommended service and repairs are understood by customers.
- Prepare repair orders, obtain approval signatures, and enter repair orders into the service database system.
- Communicate additional repair and service needs to customers based on vehicle inspections.
- Administer manufacturer warranties for qualifying vehicle repairs.
- Keep customers informed about service specials, completion times, and service expenses.
Benefits
- Competitive pay
- Medical, dental, and vision plans
- Paid holidays and PTO
- Short- and long-term disability
- Paid life insurance
- 401(k) retirement plan
- Employee stock purchase plan
- Lithia Learning Center
- Vehicle purchase discounts
- Wellness programs
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
