Service Advisor

Lithia & Driveway•New Port Richey, FL

49d

About The Position

The Service Advisor initiates automotive services and repairs by identifying vehicle performance problems and customer service requests, verifying warranty and service contract coverage, developing estimates, preparing repair orders, and maintaining customer records. The role serves as the liaison between customers and technicians, ensuring service needs are clearly understood by both. The Service Advisor also communicates additional recommended repairs, administers qualifying manufacturer warranty repairs, and keeps customers informed about service specials, completion times, and expenses.

Requirements

High school graduate or equivalent.
Must be 18 years or older.
Basic mechanical understanding of an automobile.
Acceptable driving record and a valid driver's license in the state of residence.
A team player focused on providing exemplary customer service.

Nice To Haves

Previous Service Advisor experience is preferred.
Prior experience as an automotive technician is a plus.

Responsibilities

Serve as the communicator and liaison between customers and technicians, ensuring customer needs and repair recommendations are understood by both.
Develop estimates by costing materials, supplies, and labor and calculating customer payments, including deductibles.
Prepare repair orders, obtain approval signatures, and enter repair orders into the service database system.
Communicate additional repair and service needs to customers based on vehicle inspections.
Administer the manufacturer warranty for qualifying vehicle repairs.
Keep customers informed about service specials, completion times, and service expenses.
Initiate automotive services and repairs by ascertaining vehicle performance problems and customer service requests, verifying warranty and service contract coverage, and maintaining customer records.