Service Advisor

Key Scales Ford•Leesburg, FL

14d

About The Position

Key Scales Ford is seeking a passionate, motivated Service Advisor to join its team. The dealership emphasizes attentive, customer-focused service. The Service Advisor oversees service orders and the Drive Lane, supports customers in person and by phone, coordinates work among technicians, and helps maintain service quality, customer satisfaction, and compliance with company policies and applicable laws. The role also includes assisting with vehicle problem diagnosis, parts and tool ordering, warranty administration, and service department training and supervision.

Requirements

Organized and friendly personality.
Demonstrated ability to manage others.
Time-management skills.
Excellent communication skills with customers.
Professional, well-groomed personal appearance.
Consistent record of service and sales success.
Strong record of positive customer satisfaction results.
Team-oriented and self-motivated.
Able to work with little supervision.
Clean driving record and valid driver’s license.

Responsibilities

Oversee service orders and the flow of the Drive Lane.
Ensure customers receive prompt, courteous, and effective service.
Take ownership of the customer experience and complete assignments that help leave a positive impression.
Provide concierge support for owner inquiries by phone or in person and ensure customers are handled appropriately.
Ensure technicians’ daily time inventory is consistently sold to service customers.
Distribute work efficiently among technicians.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain the Customer Success Index at or above company standards.
Assist in diagnosing vehicle problems and order parts and tools as necessary.
Oversee warranty claim administration, as well as training and supervising the service department.
Reinforce company policies and adhere to company standards.
Encourage compliance with applicable laws and regulations.
Maintain a good working relationship with the factory or factories and foster positive employee relations.