Service Advisor

P & W Foreign Car Service, Inc. • Pittsburgh, PA

22d • $65,000 - $95,000

About The Position

P & W Foreign Car Service, Inc. is seeking a dedicated and knowledgeable Service Advisor to join its team in Pittsburgh, PA. The Service Advisor serves as the primary point of contact between customers and the service department, providing exceptional customer service while coordinating vehicle maintenance and repairs. The role is suited to someone passionate about foreign cars with excellent communication skills.

P & W Foreign Car Service, Inc. has served the Pittsburgh area with foreign car repair and maintenance for over 30 years. The company describes its values as integrity, professionalism, quality workmanship, outstanding customer service, and a passion for excellence.

Requirements

• Previous experience as a Service Advisor or similar customer-facing role in an automotive service environment.
• Excellent interpersonal and communication skills.
• Ability to handle multiple tasks and work efficiently under pressure.
• Proficient with computer systems and service management software.
• Professional appearance and a positive, customer-oriented attitude.
• Valid driver’s license.

Nice To Haves

• Strong knowledge of foreign car makes and models is preferred.

Responsibilities

• Greet customers promptly and courteously, establishing a positive rapport.
• Listen carefully to customer concerns and accurately document service requests.
• Provide clear explanations of recommended services and repairs.
• Communicate effectively with technicians to ensure timely and quality service.
• Prepare and provide accurate estimates and invoices.
• Manage service appointments and follow up with customers as needed.
• Maintain an organized and clean work environment within the service area.
• Stay up-to-date on vehicle service options, parts, and industry developments.

Benefits

• Competitive salary ranging from $65,000.00 to $95,000.00 per year, paid bi-weekly.
• Health, dental, and vision insurance options.
• Paid time off and holiday pay.
• 401(k) retirement plan with company match.
• Opportunity for professional growth and development within the company.
• Supportive and friendly work environment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed