Service Advisor

Luxury Automotive Group•Greenville, SC

48d•Onsite

About The Position

Porsche Greenville is seeking an experienced Service Advisor to join their team. This role is ideal for individuals who excel at building client relationships and are dedicated to providing exceptional customer experiences. The dealership offers a professional environment that values expertise and provides opportunities for career growth within the automotive industry. Porsche Greenville is a high-volume, family-owned luxury automotive dealership committed to a first-class customer experience, with strong community ties and a digital-first approach to retail. They are part of the RBM Automotive Group and are located in Greenville, South Carolina.

Requirements

High school diploma or the equivalent
Authorized to work in the USA for any employer
Current and valid driver’s license
Acceptable driving record
Must be insurable under our garage-keepers policy standards
Strong communication and problem solving skills
Basic mathematical skills using American units of measure
Must strictly adhere to all mandatory safety protocols and PPE requirements.

Nice To Haves

Previous experience in a similar role is preferred

Responsibilities

Actively listen to clients' needs, interpret body language and tone to exceed expectations, solve problems, and de-escalate issues.
Effectively communicate with service customers.
Ask questions and test drive client cars to provide technicians with essential information.
Accurately record maintenance and/or repairs needed.
Set realistic expectations and keep clients updated with timely progress reports.
Complete accurate walk-arounds to record the condition of the client's vehicle upon arrival.
Advise customers on the care of their cars and show the value in recommended maintenance plans.
Present the need for additional work when necessary, explaining details, cost, and time considerations.
Handle telephone inquiries regarding work in progress, appointments, and general questions.
Return phone, email, and text messages promptly.
Greet clients when they return to pick up their vehicle from service.
Review work performed and explain charges and coverage.
Ensure customer satisfaction after the sale by responding to issues promptly and taking appropriate action.
Process extended warranty claims, tire/wheel warranty claims, and other administrative duties.
Proactively communicate potential issues with customers, management, and other departments to ensure the best customer experience.
Abide by company policy, departmental best practices and procedures, and perform other duties as assigned.