Service Advisor
About The Position
Tom Wood is seeking a high-performing, customer-focused Service Advisor to deliver an exceptional service experience for our clients. This role requires a blend of technical knowledge, strong communication skills, and a commitment to excellence that aligns with our company values. At Tom Wood Group, you’re more than an employee—you’re a part of a family-owned company that has been serving communities for over 50 years. We believe in investing in our people through training, career development, and advancement opportunities. Our team thrives on collaboration, integrity, and a sincere desire to help others, and we’re passionate about creating an environment where you can grow both personally and professionally.
Requirements
- Previous experience as an Automotive Service Advisor required
- Strong understanding of automotive systems, maintenance, and repair processes
- Exceptional communication and interpersonal skills
- Proficiency with dealership management systems (Xtime, Dealertrack, etc.)
- Ability to multitask in a fast-paced environment while maintaining accuracy
- Professional demeanor consistent with a luxury brand
- Valid driver’s license with a clean driving record
Responsibilities
- Provide a warm, professional, concierge-level greeting to every client
- Listen actively to customer concerns and clearly explain service recommendations
- Maintain consistent communication regarding repair status, timelines, and additional needs
- Build lasting relationships to foster loyalty and repeat business
- Accurately write repair orders reflecting customer concerns and technician findings
- Collaborate with technicians and parts departments to ensure efficient workflow
- Prepare precise cost estimates for repairs and maintenance services
- Review completed work with customers and explain findings in an understandable manner
- Identify and recommend maintenance services based on manufacturer guidelines and vehicle condition
- Achieve service sales goals while maintaining transparency and trust
- Promote dealership programs, warranties, and service packages
Benefits
- Paid Time Off & Vacation
- Paid Holidays
- Medical, Dental & Vision Coverage
- 401(k) with Company Match
- Life & Disability Insurance
- Professional Training & Career Development
- Tuition Reimbursement
- Service Awards
- Opportunities for Advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
