Service Advisor

Ford of Peoria•Peoria, IL

14d

About The Position

Bob Loquercio Auto Group is seeking a Service Advisor to join its high-volume, growing Service Department and deliver an outstanding customer experience. The role is described as a fast-paced, high-energy environment, with hands-on training, mentorship, paid education, ongoing development, and advancement opportunities to support long-term career growth. The Service Advisor greets customers, gathers and documents customer and vehicle information, recommends maintenance and repairs, prepares estimates, and manages communication throughout the repair process. The position also reviews final invoices and explains completed work and charges to customers.

Requirements

Ability to work independently with minimal supervision.
Ability to thrive in a fast-paced, high-volume environment.
Positive, professional, and customer-focused attitude.
Strong communication and organizational skills.
High-volume mindset with attention to detail.
Willingness to submit to a pre-employment background check and drug screen.

Responsibilities

Greet customers promptly and professionally.
Gather customer and vehicle information accurately.
Clearly document vehicle concerns and symptoms.
Recommend maintenance and repairs based on vehicle age, mileage, and history.
Prepare detailed and accurate estimates for parts and labor.
Set and manage customer expectations for repair timelines.
Monitor repair progress throughout the day and provide regular customer updates.
Review final invoices to ensure accuracy and alignment with completed work.
Explain repairs, services, and charges in a clear and friendly manner.