Service Advisor

Plaza Tire Service • Troy, MO

20d • $50,000 - $80,000

About The Position

The Sales and Service Advisor is a key customer-facing role at Plaza Tire Service, part of the Sun Auto Network. The advisor greets customers, listens to vehicle concerns, recommends appropriate products and services, and guides customers through a trustworthy service experience from check-in through checkout. This is a fast-paced role suited to someone interested in customer service, sales, and problem-solving. Technicians’ skills are not required; paid training is provided on products, services, and the tools used by customers and store teams.

The role works in an automotive shop and retail service environment, with exposure to moderate to loud noise, dust, exhaust fumes, lubricants, petroleum products, vapors, caustic materials, and temperature variations that may include extreme heat or cold. The position requires standing for up to eight hours per day, walking throughout the building, regular bending, stooping, kneeling, and crouching, and lifting or moving up to 10 pounds regularly and up to 70 pounds frequently. Safety goggles or other PPE may be required. Reasonable accommodations may be made for individuals with disabilities.

The position is full-time, with a stated pay range of $50,000–$80,000 per year consisting of hourly pay plus commission. The schedule is flexible and may include weekends as needed.

Requirements

• Customer-focused, organized, comfortable with sales conversations, able to learn automotive products and services, and able to manage multiple priorities professionally.
• Professional appearance and ability to represent the brand positively with customers and teammates.
• Strong customer service, communication, and active listening skills.
• Ability to work in a process-driven environment and follow company service standards.
• Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
• Ability to explain service recommendations, estimates, timelines, warranties, and declined work clearly and professionally.
• Ability to manage competing priorities involving customers, technicians, and store leadership in a fast-paced environment.
• Valid driver’s license and successful completion of a Motor Vehicle Records check.
• Ability to work a flexible schedule, including weekends as needed.
• Must be at least 18 years old.

Nice To Haves

• Previous Service Advisor experience or other retail automotive sales experience.
• Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
• ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
• State Inspector License in applicable locations, or ability to obtain it within 30 days of hire if required by the store.
• High school diploma or equivalent.

Responsibilities

• Greet customers in person and by phone, listen to their needs, and build trust.
• Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend appropriate products and services.
• Explain maintenance, repair, tire, warranty, and financing options clearly to customers.
• Build accurate estimates, work orders, and invoices in the point-of-sale system.
• Keep customers informed about service status, timing, and cost.
• Coordinate with technicians and store leadership to manage workflow and keep repairs on track.
• Schedule appointments, verify parts availability, and follow checkout procedures, including reviewing completed and declined work.
• Make post-service follow-up calls to check customer satisfaction and encourage return visits.
• Help keep the store clean, safe, and ready for customers; follow safety procedures and use required PPE.
• Work a flexible schedule, including weekends as needed, and uphold company values and policies.

Benefits

• Competitive pay with bonus or commission opportunities.
• Paid training and hands-on development.
• Medical, dental, and vision benefits.
• Paid time off.
• Employee discounts.
• Career advancement opportunities, including growth toward Assistant Store Manager, Store Manager, and other field leadership roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed