Service Advisor

Kriete Truck Centers • Sheboygan, WI

27d

About The Position

Kriete Truck Centers is seeking an enthusiastic, customer-oriented Service Advisor to manage the day-to-day operation of the service counter and service repair orders from start to finish, while ensuring each order’s profitability. The role requires strong communication and customer-service skills, the ability to remain calm and professional in a fast-paced environment, and a commitment to maintaining a safe workplace and following safety and security policies.

As a customer-facing liaison between the Service Department and customers, including local and over-the-road drivers, the Service Advisor develops new relationships and maintains established ones. The position works closely with technicians, the Service Manager, and other Service Advisors to coordinate work, communicate repair needs and progress, and ensure repair orders are accurately estimated, approved, invoiced, and closed.

Requirements

• Customer service experience is required.
• Excellent customer service and strong written and verbal communication skills.
• Ability to accurately interpret information received from customers by email or phone.
• Ability to walk, lift up to 50 pounds at times, reach, stoop, stand, grasp, balance, climb, kneel, and crouch for extended periods.
• Valid driver’s license and a clean driving record.

Nice To Haves

• Service Advisor experience.
• Warranty processing experience.
• Knowledge of commercial motor vehicle (CMV) nomenclature and rudimentary mechanics.
• Commercial Driver’s License (CDL).

Responsibilities

• Greet customers and communicate with them to determine their needs.
• Gather customer and repair information and accurately enter it into the dealer management system for technicians.
• Maintain a friendly, customer-focused manner in a fast-paced environment.
• Relay initial diagnoses, provide competitive estimates, and obtain customer approvals.
• Provide customers with regular updates on repair status.
• Coordinate incoming jobs with the Service Manager and other Service Advisors.
• Build and maintain customer relationships, serving as a liaison between the Service Department and customers.
• Monitor customer recall and warranty information, provide documents needed to determine warranty coverage, and process warranty repairs.
• Invoice and close repair orders as needed, ensuring accuracy and alignment with estimates for time and price.
• Review open repair orders routinely with the Service Manager.
• Participate in Service Department meetings and contribute to a team environment.
• Participate in developmental and assigned training paths.
• Maintain a safe work environment and comply with safety and security policies.

Benefits

• Starting salary of $52,000 or more, based on experience.
• Additional incentives and bonuses available.
• 401(k) with employer match.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Paid time off.
• 10 paid holidays.
• Referral program.
• Tuition reimbursement.
• Performance incentives.
• Safety boot and prescription safety glasses reimbursement programs.
• Paid job training.
• Career advancement opportunities.
• Employer-paid basic life insurance and short-term disability insurance.
• Optional long-term disability and additional supplemental insurance available.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed