Service Advisor

Rush Enterprises • Topeka, KS

22d

About The Position

The Service Advisor sells and schedules needed service work on commercial trucks and equipment for the dealership service department. The role gathers customer concerns, inspects vehicles, performs on-the-spot diagnostics, recommends service, creates repair orders, coordinates promised completion times, and keeps customers informed about repair progress, estimates, and additional work requiring authorization. Rush Truck Centers is a network of commercial vehicle dealerships representing truck and bus manufacturers including Peterbilt, International, Hino, Isuzu, Ford, IC Bus, and Blue Bird.

Requirements

• High school diploma or GED.
• One year of service experience, or equivalent experience and/or education.
• Appropriate manufacturer training.
• Valid CDL license.
• Driving record that allows insurability by the company's carrier.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk-around inspections and verify vehicle information.
• Connect to J-Pro and perform on-the-spot vehicle diagnostics; print the report, refer to service history (including SIR), and recommend additional needed service.
• Advise customers on vehicle care and the value of maintenance in accordance with manufacturer specifications.
• Accurately document vehicle problems on a service input card, verify customer information, and obtain the customer's signature.
• Establish a promised time based on shop workflow and communicate with the foreman.
• Establish the customer's payment method and obtain credit approval when necessary.
• Create a repair order in the business system, create the repair order file, and secure the signed service input card in a standardized repair order jacket.
• Check repair progress throughout the day.
• Contact customers about changes to estimates or promised times, explain cost and time requirements, and obtain authorization before performing additional repairs.
• Follow other instructions and perform other duties requested by the employee's leader.

Benefits

• Exceptional compensation and benefits.
• 401K.
• Stock purchase.
• Performance incentives.
• Training.
• Opportunity for advancement.
• A culture that appreciates and rewards excellence, a positive attitude, and integrity.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED