Service Advisor

Bob Thomas Ford West•Fort Wayne, IN

33d•Onsite

About The Position

Service Advisors greet customers and assist them with any inquiries they may have. They perform vehicle walk-arounds and document customer concerns to enable the technician to properly diagnose and service the vehicle. Advisors consult with customers on applicable service specials, prioritize required services, and are prepared to provide options upon request. They document declined services and ask for follow-up on future service considerations. Advisors keep customers informed on completion times, service expenses, and possible changes. They remain involved with the delivery of the vehicle to the customer upon completion to assure all customer concerns can be addressed. Advisors provide concierge support for all owner inquiries, whether by phone or in person, to assure the customer does not get mishandled. They spend quality time building relationships with the customer and know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.

Requirements

Smart, energetic personality, who is hard working.
Prior experience working with customers and providing an exceptional experience.
Knowledge of automotive service departments.
Have or be able to acquire the required certifications.
Basic MS Office knowledge; computer software and internet proficiency.
Dependable with a reliable source of transportation.
Must have a valid driver's license and clean driving record.
A reliable, consistent work history and a clean drug test are required.

Nice To Haves

Sales including inside sales, outside sales, or retail sales is a plus.

Responsibilities

Greet customers and assist them with any inquiries.
Perform vehicle walk-around and document customer concerns.
Consult with customer on applicable service specials.
Prioritize required services and provide options upon request.
Document declines for services and ask for follow-up on future service considerations.
Keep customer informed on completion times, service expenses, and possible changes.
Remain involved with delivery of vehicle to customer upon completion.
Provide concierge support for all owner inquiries.
Spend quality time building relationships with the customer.
Answer characteristic and operational questions regarding the customer’s vehicle.