Service Advisor

Hendrick Automotive Group • Charleston, SC

14d • Onsite

About The Position

The Service Advisor works with customers and technicians to identify required maintenance, advises customers on necessary and recommended services, and offers additional services and repairs. The role estimates parts, labor, and repair costs; prepares and explains itemized estimates; and schedules customer appointments. The Service Advisor is expected to meet dealership repair and order production standards and maintain CSI at or above company standards.

The position also involves maintaining a clean, organized, and safe work area; participating in required training; accurately recording hours worked; and following company policies, safeguards, safety rules, and core values. Duties are generally performed in the service area and may include road tests and inspections of customer vehicles, as well as frequent interaction with customers, service managers, technicians, and other dealership employees. Other duties may be assigned.

Requirements

• High school diploma or GED.
• Previous experience in the automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.
• Valid driver’s license.
• Intermediate skills in Microsoft Office products.
• Ability and knowledge to use the dealership management system and other web-based applications used for operations.
• Ability to understand and follow instructions and communicate effectively with customers and company personnel.
• Ability to read and comprehend instructions, correspondence, and memos, and present information effectively in one-on-one and small-group situations.
• Ability to add, subtract, multiply, and divide.
• Ability to apply common-sense understanding, carry out instructions, and deal with standardized situations.
• Regular and predictable attendance.

Responsibilities

• Work with customers and technicians to identify required maintenance.
• Advise customers on necessary and recommended services.
• Offer additional services and repairs to customers.
• Compute replacement parts and labor costs to restore vehicles to the condition specified by customers.
• Estimate mechanical, electrical, and other repair costs.
• Enter itemized estimates on service orders and explain estimates to customers.
• Schedule customer appointments.
• Meet dealership standards for repair and order production.
• Maintain CSI at or above company standards.
• Maintain an organized, clean, and safe work area.
• Participate in required training.
• Accurately record all hours worked in the company timekeeping system.
• Follow safeguards, company policies and procedures, and applicable safety rules and regulations.
• Demonstrate the company’s core values.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED