Experienced Service Advisor
About The Position
Bellamy Strickland Chevrolet GMC is hiring an experienced Automotive Service Advisor / Service Writer for its Main Service Lane in McDonough, Georgia. The dealership is seeking a motivated, customer-focused professional with prior dealership service-writing experience who can manage a busy service drive, build customer relationships, and recommend and sell maintenance and repair services. This opportunity is for an established advisor ready to contribute immediately and grow with a family-owned dealership that has served its community since 1982. The position involves supporting customers throughout the service process, coordinating with technicians and other service-department staff, and maintaining accurate repair orders and documentation. The dealership describes its established service department, strong customer base, and team-oriented environment as opportunities for experienced advisors to succeed.
Requirements
- Previous automotive dealership Service Advisor / Service Writer experience.
- Proven ability to manage repair orders and sell automotive maintenance and repair services.
- Strong understanding of dealership fixed operations and service department processes.
- Excellent customer service, communication, and sales skills.
- Ability to multitask, prioritize, and manage multiple repair orders simultaneously.
- Strong organizational, time-management, and problem-solving skills.
- Self-motivated, dependable, professional, and team-oriented.
- Valid driver's license and clean driving record.
- Willingness to submit to a background check and drug screening.
Nice To Haves
- Experience working in a high-volume service department.
Responsibilities
- Greet and assist customers in a busy Main Service Drive, providing prompt, professional service.
- Manage service appointments, repair orders, and customer communication from check-in through vehicle delivery.
- Accurately document customer concerns, vehicle information, and recommended repairs.
- Review technician findings, prepare estimates, and present recommended maintenance and repairs to customers.
- Sell technician labor hours and recommended services to maximize shop productivity.
- Keep customers informed about vehicle status, repair timelines, and costs.
- Coordinate with technicians, dispatch, parts, and fellow advisors to support efficient service operations.
- Build long-term customer relationships through service, follow-through, and professionalism.
- Maintain accurate repair orders and documentation in dealership systems.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k)
- Paid training
- Paid time off and paid vacation
- Paid holidays
- Employee discounts on products and services
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
