Service Advisor
About The Position
The Service Advisor greets customers, understands and documents their vehicle concerns, and manages the service process from check-in through completion. The role ensures professional communication, accurate estimates, and timely updates throughout the customer’s service experience. The ideal candidate is detail-oriented, customer-focused, and comfortable working in a fast-paced dealership environment. Knight Automotive Group is a family-owned company that has served its communities for over 17 years, providing automotive sales, service, fleet, and upfitting solutions. The company describes its culture as family-centric and built on integrity, accountability, care, teamwork, continuous growth, and a commitment to doing things the right way.
Requirements
- Two or more years of experience as a Service Advisor in an automotive dealership or repair facility is preferred.
- Strong customer service and communication skills.
- Excellent organizational and multitasking abilities.
- Basic understanding of vehicle systems and maintenance.
- Ability to work well under pressure and manage multiple repair orders at once.
- Professional appearance and positive attitude.
- Valid driver’s license and clean driving record required.
Nice To Haves
- Experience with dealership management systems such as Dealertrack, CDK, or similar.
Responsibilities
- Greet customers promptly and professionally as they arrive for service.
- Listen to customer concerns and accurately document repair requests and vehicle information.
- Create repair orders and clearly communicate recommended services and pricing.
- Coordinate repair scheduling with technicians and support efficient shop workflow.
- Keep customers updated about repair status, additional findings, and completion times.
- Review completed work and explain invoices to customers when delivering vehicles.
- Ensure repairs meet manufacturer and company standards.
- Accurately document warranty, recall, and maintenance work.
- Build and maintain long-term customer relationships to promote trust and retention.
- Uphold the company’s Core Values in customer and team interactions.
Benefits
- Competitive, performance-driven pay structure
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) retirement plan
- Paid time off
- Paid holidays
- Bereavement leave
- Maternity and paternity leave
- Employee discounts on vehicles, parts, and service
- Paid online and offsite hands-on training for continued professional development
- Opportunities for career advancement
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
