Service Advisor

Hendrick Automotive Group

33d

About The Position

The Service Advisor is responsible for selling, identifying, and documenting service, maintenance, and repair work for customers, as well as scheduling the service to be performed. The role works with customers and technicians to identify needed maintenance, advises customers on necessary and recommended services, offers additional services and repairs, prepares and explains itemized estimates, and schedules appointments. The advisor is expected to meet dealership standards for repair and order production and maintain customer satisfaction at or above company standards. The position has no direct supervisory responsibilities. Duties are generally performed in the service area and may include conducting road tests, inspecting customer vehicles, and moving around the Service Department to communicate information between customers and technicians. The advisor frequently interacts with customers, the service manager, service technicians, and employees from other dealership departments. The role requires regular and predictable attendance; scheduled shifts may include evenings, weekends, and holidays.

Requirements

High school diploma.
Three to five years of desired work experience.
Previous experience in automotive or customer service industries.
Working knowledge of the mechanical operations of vehicles.
Excellent interpersonal, customer service, and organizational skills.
Valid driver’s license.
Intermediate skills in Microsoft Office products and the ability and knowledge to use the Dealership Management System and other web-based applications used for operations.
Ability to understand and follow instructions and communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos, and to present information effectively in one-on-one and small-group situations.
Ability to add, subtract, multiply, and divide.
Ability to apply common-sense understanding to carry out instructions and deal with standardized situations.
Regular and predictable attendance.

Responsibilities

Work with customers and technicians to identify required maintenance.
Advise customers on necessary and recommended services.
Offer additional services and repairs to customers.
Compute the cost of replacement parts and labor to restore vehicles to the condition specified by customers.
Estimate the cost of mechanical, electrical, or other repairs.
Enter itemized estimates on service orders and explain estimates to customers.
Schedule appointments with customers.
Meet the dealership’s standards for repair and order production.
Maintain CSI at or above company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Record all hours worked accurately in the company timekeeping system.
Follow Safeguards rules and regulations, company policies and procedures, and applicable Federal, State, Local, and company safety rules.
Demonstrate the company’s Core Values.
Perform other duties as assigned.