High Volume Service Advisor / Lucrative Pay Plan
About The Position
Twin Falls Subaru is hiring a High-Volume Service Advisor for our express lane. This role is for individuals who excel at providing great service quickly and efficiently, handling a large volume of customers while ensuring each one feels valued. The primary focus is on essential maintenance services like oil changes, tire rotations, multi-point inspections, and recalls. The position offers a pay plan designed to reward high performance and volume, with uncapped earning potential. The ideal candidate is fast, accurate, and thrives in a busy, fast-paced environment, ensuring customer satisfaction and efficient service flow.
Requirements
- Experience as an Express or Quick-Lane Service Advisor in a high-volume store.
- Experience as an Import Advisor (Toyota, Honda, Mazda, Hyundai, etc.) accustomed to a busy drive.
- Experience as a Quick-Lube or maintenance-shop lead ready to transition to dealership pay.
- Ability to communicate clearly and honestly, even with difficult news.
- Strong organizational skills to manage high volume and paperwork.
- Integrity and a commitment to advising on actual vehicle concerns.
- A valid driver's license with a clean record.
Nice To Haves
- Advisors who have been stuck at a slow store and want their hustle to pay off.
Responsibilities
- Greeting a steady stream of customers in the express drive.
- Writing fast and accurate repair orders for technicians.
- Selling maintenance menu services honestly and effectively.
- Communicating multi-point inspection findings clearly to customers, prioritizing urgent needs.
- Ensuring the express lane operates smoothly without bottlenecks and customers are served on schedule.
- Following up on declined work to schedule future appointments.
- Meeting targets for car count, hours per repair order, and Customer Satisfaction Index (CSI).
- Collaborating with the Service Manager, parts team, and technicians.
- Maintaining integrity by advising on actual areas of concern and not upselling unnecessary services.
Benefits
- Strong base salary plus commission that scales with volume.
- Uncapped earning potential.
- 401(k) retirement plan with employer match.
- Health and dental insurance (medical 100% covered for the employee).
- Subaru service advisor certification and ongoing manufacturer training.
- Monetary assistance toward any vehicle leased through our dealerships.
- Generous trade-in benefits.
- Great discounts when purchasing or leasing a new car through our local stores.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
