Service Advisor

Bob Johnson Auto Group • City of Rochester, NY

14d • $55,000 - $100,000

About The Position

Bob Johnson Chevrolet is seeking a customer-service-minded Service Advisor to join its service staff in Rochester, NY. The role focuses on providing customers with integrity, compassion, professionalism, hospitality, and care. Previous advisor experience is preferred but not required; the company is willing to train a motivated individual.

Requirements

• A valid New York State driver's license.

Nice To Haves

• Previous Service Advisor experience is preferred but not required.
• Motivation and willingness to learn; the company is willing to train the right individual.
• Values teamwork, drive, and personal improvement; demonstrates integrity, compassion, professionalism, hospitality, and care.

Responsibilities

• Greet customers, listen to their needs and concerns, and write effective repair orders.
• Advise customers about necessary routine maintenance.
• Serve as a liaison between technicians and customers regarding repair costs and completion times.
• Prepare estimates for vehicle parts, labor, and repair or maintenance completion times.
• Check repair progress throughout the day and inform customers of changes to estimates or promised completion times.
• Maintain high customer-satisfaction standards and a professional appearance and attitude.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed