Service Advisor

Lithia & Driveway•Walnut Creek, CA

12d

About The Position

Diablo Subaru of Walnut Creek is hiring a Service Advisor to support customers throughout the vehicle service process. The advisor greets customers, listens to their concerns, documents repair needs, recommends services based on vehicle condition and manufacturer guidelines, and communicates estimates, timelines, and repair updates. The role coordinates with technicians to support efficient workflows and quality repairs, reviews completed work with customers, maintains accurate service records, and helps build customer retention through outstanding service experiences. The position offers estimated annual earnings of $64,500–$161,800, with performance-driven compensation that may include commissions on individual sales and gross profit, along with bonuses based on manufacturer approvability, customer-pay labor per repair order, and flat-rate hours. Actual compensation may vary based on skills, experience, job-related knowledge, and physical location. The dealership asks for open availability to support operations and customer demand, including evenings, weekends, and holidays. Applicants must be high school graduates or equivalent and at least 18 years old. The employer is a drug-free workplace and provides equal employment opportunity. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Requirements

At least 2 years of automotive service advisor experience.
Experience providing customer support and maintaining clear customer communication.
Ability to coordinate customer communications, repair updates, and service documentation.
Experience using CDK, Reynolds & Reynolds, or similar dealership management software.
Acceptable driving record and a valid driver's license in the state of residence.
High school graduate or equivalent.
At least 18 years old.
Open availability to work a flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

Previous dealership experience is desired.

Responsibilities

Greet customers promptly.
Listen to customer concerns and document repair needs.
Recommend repair services based on vehicle condition and manufacturer guidelines.
Communicate repair timelines, estimates, and updates to customers.
Coordinate with technicians to ensure efficient workflow and quality repairs.
Review completed work with customers and ensure their satisfaction.
Maintain accurate repair orders and service records.
Help increase customer retention by providing outstanding service experiences.