Service Advisor

Wide World BMW•Spring Valley, NY

25d

About The Position

The Service Advisor is responsible for service sales, gross profit, and the proper handling of service customers. As the dealership’s first-line customer relations and service sales representative, the Service Advisor influences service-business volume and plays a key role in customer satisfaction. The position involves communicating with customers about vehicle concerns, repair estimates, timing, maintenance, and payment, while supporting a professional and customer-focused service experience. New Country describes its culture as engaged and dedicated to the communities it serves. Its dealerships and employees participate in local communities, charities, and nonprofit organizations, and the company emphasizes a family atmosphere and strong customer relationships.

Requirements

Excellent communication skills.
Valid driver’s license and an acceptable, safe driving record; maintain safe driving habits when driving customer and demonstrator vehicles.
Be a team player with impeccable honesty and integrity.
Maintain a high level of professional personal appearance and conduct.

Responsibilities

Greet every customer promptly and courteously, without differentiating between customers paying for service and those receiving warranty service.
Acknowledge customers waiting in line and let them know they will be helped soon.
Schedule appointments using dealership-approved forms.
Communicate with service customers to determine the nature of mechanical problems.
Listen to and accurately interpret customers’ statements.
Obtain customer agreement before repairs begin, explain the cost estimate, and provide an approximate completion time.
Obtain customer and vehicle information and secure a method of payment.
Test-drive the vehicle with the customer when there is a question about the nature of the problem.
Inspect vehicles for bodywork and notify customers when work is needed.
Advise customers about vehicle care and the value of following manufacturer maintenance specifications, using maintenance menus.
Ensure all Repair Orders are accounted for.