Service Advisor
About The Position
Swickard Honda of Thousand Oaks is seeking a guest-first Service Advisor to guide guests through the service process, from vehicle write-up through return. The role focuses on clear, honest communication about technical repair findings, accurate estimates and timelines, and dependable follow-through. The Service Advisor coordinates with technicians and parts, presents relevant service recommendations, and maintains accurate DMS records and compliance documentation. The position offers an opportunity to build a long-term base of returning guests at a Honda dealership in Thousand Oaks, California.
Requirements
- One or more years of service advisor, hospitality, or guest-facing sales experience is preferred; candidates with strong customer service backgrounds are encouraged to apply.
- Communicate clearly and calmly, follow through consistently, and earn guest trust.
- Be highly organized and attentive to detail.
- Be self-motivated and interested in building a long-term book of returning guests.
- Be comfortable with DMS platforms or able to learn them quickly.
- Have a valid driver's license and a clean driving record.
Nice To Haves
- Honda or Japanese-brand experience.
Responsibilities
- Serve as the primary point of contact for guests throughout the service process, from write-up through vehicle return.
- Explain technical repair findings clearly, set accurate expectations, and earn authorization through honest recommendations.
- Prepare precise estimates, commit to realistic timelines, and follow through on promises.
- Coordinate with technicians and parts to keep repair workflows efficient and on schedule.
- Identify and present additional service recommendations that protect guest safety and vehicle performance.
- Maintain accurate records in the DMS and uphold documentation and compliance standards.
Benefits
- Paid Honda manufacturer and product training.
- Medical, dental, and vision insurance.
- Life insurance and supplemental coverage options.
- Paid time off and paid holidays.
- A career path to senior advisor and service management roles.
- Employee vehicle purchase and service discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
