Service Advisor

Blue Compass RV Prescott Valley • Prescott Valley, AZ

19d • $80,000 - $85,000

About The Position

The Service Advisor is the primary liaison between customers and technicians, delivering a strong customer experience while supporting service department success. The role guides customers through service needs, provides accurate recommendations and estimates, coordinates efficient workflows, and keeps customers informed from check-in through service completion. It calls for a sales-minded professional who can identify additional service opportunities and handle customer concerns professionally and empathetically. Compensation is salary plus commission, with an stated average of $80,000–$85,000.

Requirements

• Strong sales mentality and ability to recommend and close additional services.
• Excellent verbal and written communication skills.
• Ability to navigate customer concerns and service recovery situations confidently and professionally.
• Ability to multitask and stay organized in a fast-paced environment.
• Strong attention to detail and follow-up skills.
• Solid computer skills and ability to navigate service systems.
• Team-oriented mindset and ability to work closely with technicians and leadership.
• Strong customer service and problem-solving skills.
• Ability to work daily on a computer and perform internet searches as needed.
• Valid driver's license required.

Nice To Haves

• Minimum of 1 year of service advisor, automotive, or related experience preferred.
• Previous RV or camping lifestyle experience is a plus.
• Automotive or service industry background preferred.

Responsibilities

• Serve as the primary point of contact for customers from service check-in through completion.
• Build customer relationships and identify service needs with a sales-driven approach.
• Provide accurate estimates for repairs and installations before scheduling.
• Communicate with technicians to support accurate diagnostics and timely completion.
• Keep customers informed about repair progress and manage expectations.
• Address customer concerns and escalated situations professionally, empathetically, and with a solution-oriented approach.
• Identify upsell opportunities to maximize service revenue.
• Maintain accurate documentation, work orders, and communication records.
• Manage multiple tasks in a fast-paced service environment.

Benefits

• Medical, dental, vision, disability, FSA, and life insurance.
• Paid time off and paid holidays.
• 401(k).
• Pet insurance.
• 5-day work week.
• Employee Assistance Program (EAP).
• Legal coverage and identity theft protection.
• Referral program.
• Ongoing training and development programs.
• Structured career path with advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed