Service Advisor

Sun Auto Tire and Service • Burlington, WA

14d • Onsite

About The Position

Sun Auto Tire & Service is hiring a Sales & Service Advisor for its Burlington, Washington location. The advisor is one of customers’ first points of contact, welcoming them to the shop, listening to their vehicle concerns, recommending appropriate services, and guiding them through check-in, service, and checkout. The role combines customer service, sales, and problem-solving in a fast-paced automotive service environment. Paid training is provided on products, services, and the tools used to support customers and the store team.

The advisor reviews vehicle history, Digital Vehicle Inspection results, and technician findings; explains maintenance and repair recommendations, tires, warranties, and financing; and prepares estimates, work orders, and invoices using the point-of-sale system. They keep customers informed, coordinate with technicians and store leadership, schedule appointments, verify parts availability, follow checkout procedures, and make post-service follow-up calls. The position also includes maintaining a clean, safe, customer-ready store and following safety procedures and required PPE.

The position offers a stated pay range of $65,000–$90,000, with bonus and commission opportunities. Sun Auto describes opportunities for career advancement, including paths to Assistant Store Manager, Store Manager, and other field leadership roles. The work takes place in an automotive shop and retail service environment, with exposure to noise, dust, exhaust fumes, lubricants, petroleum products, vapors, caustic materials, and temperature extremes. Physical requirements include standing for up to eight hours a day, walking, regularly bending, stooping, kneeling, and crouching, and lifting or moving up to 10 pounds regularly and up to 70 pounds frequently.

Requirements

• Customer-focused, organized, comfortable with sales conversations, and able to learn automotive products and services.
• Ability to manage multiple priorities while remaining professional and helpful.
• Professional appearance and ability to represent the brand positively with customers and teammates.
• Strong customer service, communication, and active listening skills.
• Ability to work in a process-driven environment and follow company service standards.
• Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
• Ability to explain service recommendations, estimates, timelines, warranties, and declined work clearly and professionally.
• Ability to manage competing priorities from customers, technicians, and store leadership in a fast-paced environment.
• Valid driver’s license and successful completion of a Motor Vehicle Records check.
• Ability to work a flexible schedule, including weekends as needed.
• Must be at least 18 years old.

Nice To Haves

• Previous Service Advisor experience or other retail automotive sales experience.
• Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
• ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
• State Inspector License in applicable locations, or ability to obtain it within 30 days of hire if required by the store.
• High school diploma or equivalent.

Responsibilities

• Greet customers in person and by phone, listen to their needs, and build trust.
• Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend appropriate products and services.
• Explain maintenance, repair, tire, warranty, and financing options clearly.
• Prepare accurate estimates, work orders, and invoices in the point-of-sale system.
• Keep customers updated about service status, timing, and cost.
• Coordinate with technicians and store leadership to manage workflow and keep repairs on track.
• Schedule appointments, verify parts availability, and follow checkout procedures, including reviewing completed and declined work.
• Make post-service follow-up calls to check customer satisfaction and encourage return visits.
• Help maintain a clean, safe, customer-ready store and follow safety procedures and required PPE.
• Work a flexible schedule, including weekends as needed, and uphold company values and policies.

Benefits

• Competitive pay with bonus or commission opportunities.
• Paid training and hands-on development.
• Medical, dental, and vision benefits.
• Paid time off.
• Employee discounts.
• Career advancement opportunities, including growth toward Assistant Store Manager, Store Manager, and other field leadership roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed