Service Advisor

Bob Boyte Chevy•Biloxi, MS

17d

About The Position

Bob Boyte Chevy is seeking a dedicated Service Advisor to join its team in Biloxi, Mississippi. The Service Advisor is the primary point of contact between customers and the service department, helping ensure exceptional customer service and clear, efficient communication throughout vehicle maintenance and repair. The role involves assessing customer needs, coordinating service work, explaining repair recommendations, and addressing customer concerns. Bob Boyte Chevy describes itself as a trusted automotive dealership committed to excellent customer service and quality vehicle care. The company aims to maintain a welcoming atmosphere for employees and customers and is dedicated to serving its community and growing its workforce.

Requirements

Proven experience as a Service Advisor or in a similar automotive-industry role.
Strong communication and customer service skills.
Ability to explain technical information clearly and understandably.
Organizational skills and attention to detail.
Proficiency with computer systems and software related to service management.
Valid driver's license and reliable transportation.

Responsibilities

Greet customers and assess their service needs accurately and professionally.
Schedule appointments and coordinate with technicians to ensure timely service delivery.
Explain vehicle problems and service recommendations to customers.
Prepare and review repair orders and service estimates with customers.
Maintain accurate records of customer interactions and vehicle service history.
Follow up with customers about service status, recalls, and maintenance reminders.
Coordinate with the parts department to ensure needed repair parts are available.
Handle customer concerns and promptly resolve service-related issues.