Service Advisor
Elite Worldwide•Shelby Township, MI
•Onsite
About The Position
Kerner’s Auto Service, a family-owned repair facility serving the community since 1973, is looking for an experienced Service Advisor to join our team. This position requires someone who can balance exceptional customer service, sales, communication, and organization in a high-pressure, fast-paced environment. You’ll manage the customer experience from initial contact through vehicle delivery while working closely with technicians and management to keep work moving efficiently.
Requirements
- Automotive service advisor or related industry experience
- Confident presenting recommendations and selling needed repairs
- Organized and professional under pressure
- Communicate well with customers, technicians, and management
- Take ownership, follow processes, and work well as part of a team
- Want to contribute to the continued growth and success of the company
Responsibilities
- Build strong, long-term customer relationships
- Review inspections, prepare estimates, present recommendations, and ask for the sale
- Maintain clear communication with customers and the shop throughout the repair process
- Manage multiple customers and repair orders in a fast-paced environment
- Follow established procedures for intake, documentation, follow-up, and delivery
- Take ownership of customer concerns and the overall customer experience
- Contribute to the continued improvement and development of the shop
Benefits
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
