Service Advisor/ Technician Dispatch

Sammons Warehouse Solutions • Dothan, AL

42d • Remote

About The Position

You belong at a company that treats you like an Owner! Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals. Join a team that takes care of you. Make a direct impact on our customers and service team every day. Be part of a company with more than 130 years of history and a strong focus on the future.

Requirements

• High school diploma required
• Strong communication, organization, multitasking, and attention to detail.
• Microsoft Office proficiency

Nice To Haves

• technical school or college education preferred
• 5+ years of customer service, operations, or similar experience preferred
• service order, invoicing, or purchase order experience is a plus

Responsibilities

• Dispatch and coordinate technicians based on schedules, skills, and customer needs while providing timely service updates.
• Monitor work orders, technician productivity, maintenance schedules, and service performance to keep jobs moving.
• Manage service documentation, quotes, purchase orders, invoicing details, and customer approvals accurately and on time.
• Partner with Service, Sales, Rental, Parts, and other teams to support customers and resolve issues quickly.

Benefits

• Competitive Pay and Performance-Based Bonuses
• Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP)
• 401(k)
• Training and Tuition Reimbursement
• Work/Life Balance
• Paid Holidays and Time Off
• Health and Wellness Benefits
• Tool Benefits, PPE/Uniforms, Safety Boot Program
• Life and Short Term Disability paid for by company

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED