Service Advisor - Equipment

Stark Tech•Briarcliff Manor, NY

3d•$69,878 - $93,170•Onsite

About The Position

The Service Advisor - Equipment is responsible for managing the service quotation process by converting technician findings into customer-ready repair solutions. This position develops service quotations, coordinates warranty claims, communicates with customers, follows up on outstanding opportunities, and partners with technicians to ensure service recommendations are accurately translated into completed work. The Service Advisor supports revenue growth by providing exceptional customer service and driving timely execution of service opportunities.

Requirements

High School Diploma or equivalent required, or the equivalent combination of education and experience in the Boiler, Critical Power of HVAC Industry
7-10 years of field service experience (HVAC, Boiler, or Critical Power) with strong diagnostic and repair knowledge.
Experience preparing service and repair estimates, proposals, or quotations.
Universal EPA CFC certification required
OSHA 10 required
Proficiency with Microsoft Office and handheld devices (smartphones, tablets).
Must be authorized to work in the United States.
Must be able to pass pre-employment screenings.
Valid driver’s license (if travel is required).

Nice To Haves

discipline-specific certifications (EGSA, UA Apprenticeship, NATE, STAR) preferred.
OSHA 30 preferred.

Responsibilities

Managing the service quotation process by converting technician findings into customer-ready repair solutions.
Developing service quotations.
Coordinating warranty claims.
Communicating with customers.
Following up on outstanding opportunities.
Partnering with technicians to ensure service recommendations are accurately translated into completed work.
Supporting revenue growth by providing exceptional customer service and driving timely execution of service opportunities.